Terms of Service

You accept these Terms by ticking the acceptance box at signup, or by using the service. We record which version you accepted and when. If you accept on behalf of an organisation, you confirm you are authorised to bind it.

You must be at least 16 years old.

ClickCues is a hosted visual feedback tool. You embed a widget on a website you control; reviewers pin comments to specific elements; ClickCues captures a screenshot and technical context and organises the result into a board your team can work from.

Features change over time. We may add, modify or remove functionality. Where a change materially reduces core functionality of a paid plan, we will give notice by email.

• Provide accurate registration information and keep it current.
• You are responsible for everything done under your account and for the security of your credentials.
• Each seat is for one named person. Credential sharing is not permitted.
• ClickCues enforces single-session concurrency: signing in on a new device ends the previous session.
• Tell us promptly at support@clickcues.com if you suspect unauthorised access.

This is the most important obligation in these Terms. By installing the widget you represent that:

• You own the website, or have written authorisation from its owner to run third-party scripts and capture screenshots of it.
• You have a lawful basis for the capture, and you have told the people who use that website, in your own privacy notice, that a feedback tool captures screenshots and page context.
• You will not install the widget on pages excluded by the Acceptable Use Policy, including pages showing health records, payment card numbers, identity documents or children's data.
• You understand a screenshot photographs whatever is visible on the page other than the masked fields, and you will use the data-clickcues-ignore attribute on regions that must never be captured.

You indemnify ClickCues against third-party claims arising from a breach of this section.

• New accounts get a 7-day free trial. We do not take a payment method for the trial and nothing is charged during it. When the trial ends, the workspace becomes read-only until you choose a paid plan; your data stays available to view and export.
• Choosing a paid plan charges your payment method at checkout. The subscription then renews automatically at the end of each billing period, monthly or annual, at the then-current rate, until cancelled. Billing is handled by Stripe.
• Cancel at any time from Settings, Billing. Cancellation stops future renewal charges and takes effect at the end of the current paid period; you keep access until then.
• Refunds. Except where required by law, or where a charge is a duplicate or a clear billing error, subscription payments are non-refundable and are not prorated. Cancelling prevents future renewal charges but does not automatically refund a charge already processed, monthly or annual. We may provide a refund or account credit at our discretion in exceptional circumstances; doing so once does not oblige us to do so again.
• We may change prices with at least 30 days' notice by email. A price change takes effect at your next renewal, and you may cancel before it applies.
• If a payment fails we may retry, and may suspend access until payment succeeds.
• Downgrading may remove the most recently added team members to fit the new plan's seat limit, and may put your workspace over its storage allowance until you free space.
• Prices exclude any applicable sales tax or VAT, which is added at checkout where required.

• You retain ownership of your projects, feedback content, screenshots and attachments.
• You grant ClickCues a non-exclusive, worldwide licence to host, store, transmit, display and process that content solely to operate the service for you, including the AI processing described in the AI Transparency Notice. The licence ends when the content is deleted.
• We do not use your content to train AI models.
• You can export your data from Settings at any time.

Use of ClickCues is subject to the Acceptable Use Policy. Breach of that policy is a breach of these Terms. Copyright complaints are handled under the Copyright & Takedown Policy.

We target high availability but do not offer a contractual uptime commitment or service credits. Support is by email, with a target first response within one business day. We may perform maintenance, with advance notice where the work is planned and disruptive.

• You may close your account at any time from Settings.
• We may suspend or terminate an account for breach of these Terms or the Acceptable Use Policy, for non-payment, or where continued operation creates a legal or security risk. Except in urgent cases we will give notice and, where practical, a chance to fix the problem.
• On termination, data is retained for 30 days so you can export it, then permanently deleted.

ClickCues is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that AI-generated summaries, severity suggestions or duplicate detection are accurate. They are advisory only. The reviewer's original submission is the authoritative record.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data.

Our total aggregate liability arising out of or relating to the service is limited to the greater of the fees you paid in the 12 months before the event giving rise to the claim, or 100 US dollars.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

You will defend and indemnify ClickCues against third-party claims arising from your content, your use of the service, or your breach of these Terms or the Acceptable Use Policy, including claims by owners or users of a website where you installed the widget.

Where ClickCues processes personal data on your behalf, it does so as your processor under the Privacy Policy and the Subprocessors list, which together set out the subject matter, duration, nature, purpose, data types and data subjects. A separate data processing agreement is available on request from support@clickcues.com.

We may update these Terms. Material changes are notified by email at least 14 days before they take effect, and the version number at the top of this page is bumped. Continued use after the effective date is acceptance. If you do not agree, cancel before the effective date.

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Massachusetts have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court. If you are a consumer resident in the UK or EEA, this does not deprive you of the protection of mandatory local law.

Before filing, please contact support@clickcues.com so we can try to resolve the matter directly.

These Terms are the entire agreement between the parties on this subject. If a provision is unenforceable, the rest remains in force. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets. There are no third-party beneficiaries.